🏆 Final Assessment

Demonstrate your comprehensive knowledge of the HIFIS system. Complete all 25 questions. A score of 80% or higher (20/25) is required to pass.

Before You Begin

This assessment covers all 10 modules of the HIFIS Training Course. Read each question carefully before selecting your answer. You will receive immediate feedback after selecting each answer. Your total score will be displayed once all questions are answered.

📝 25 Questions

🎯 80% Pass Mark (20/25)

⏱️ No time limit

📚 All modules covered

Modules 1–2: Getting Started & Client Information

Question 1

When creating a new client record, when does HIFIS check for potential duplicates?

After you click Save
Only when you run a manual duplicate check
In real time as you type the client's last name
Once per week during a scheduled batch check

Question 2

What is the HIFIS inactivity threshold — the number of days after which a client becomes Inactive?

30 days
90 days
180 days
365 days

Question 3

Which consent type is required for a client to appear on the Coordinated Access Unique Identifier List?

Any form of consent
Explicit
Inherited
Explicit + Coordinated Access

Question 4

In how many ways can a Housing History record be created in HIFIS?

Three ways — manually, through an Admission, or through a Housing Placement
One way — only manually
Two ways — manually or through a Housing Placement
Four ways — manually, through Diversion, Admission, or Housing Placement

Question 5

What does the Client Activity Log button show when viewing a client's record?

A list of all beds the client has used
The client's medication dispensing history
A full log of every interaction between HIFIS users and the client record
The client's housing history only

Module 3: Admissions & Shelter Operations

Question 6

On the Book In – Bed Selection page, how do you know a bed has been successfully assigned to a client?

The client's name turns red
The bed icon turns green and a blue pop-up confirmation appears
The bed icon disappears from the layout
A sound alert plays

Question 7

A client was accidentally booked out. What is the fastest way to undo this in HIFIS?

Book them in again as a new admission
Contact the HIFIS Support Centre to reverse it
Delete the book-out record from the database
Go to the client's Admissions page (via Client Management) and click "Undo Latest Book Out"

Module 4: Case Management

Question 8

A client has three separate goals they are working toward with their caseworker. How many Case Management records should be created?

Three — one for each goal
One — with all goals listed in the comments
One — goals can be added as sub-items
Two — a maximum of two goals per case record

Question 9

How does an open Case Management record affect a client's Client State?

It sets the client to Inactive
It has no effect on Client State
It keeps the client in an Active Client State as long as the case remains open
It archives the client record

Module 5: Services & Programs

Question 10

Does a client need to be booked into a shelter to receive food bank services in HIFIS?

Yes — all services require an active admission
No — food bank services are available to any client regardless of admission status
Only if they have been admitted in the past 30 days
Only if they have Explicit + Coordinated Access consent

Question 11

Which of the following is NOT a module that Service Restrictions can be applied to?

Admissions
Goods and Services
Food Banks
Case Management

Question 12

A client is a regular food bank user. What feature speeds up data entry when recording their next visit?

The "Use Last Visit Details" button, which duplicates the previous transaction
The Auto-Fill button that copies all client information
Setting up a recurring food bank transaction schedule
There is no time-saving feature for repeat food bank clients

Module 6: Housing

Question 13

What happens automatically in HIFIS when a client's Housing Placement is moved to "Moved Into Housing"?

The client is automatically booked out of the shelter
The client's consent type changes automatically
A Housing History record is automatically created in the client's profile
A notification is sent to HICC

Question 14

What two recording methods are available in the HIFIS Diversion module?

Client-reported and Staff-reported
Standard Form and Workflow (with a guided script)
Emergency and Non-emergency
Admissions and Walk-in

Question 15

When does the "Add Housing Loss Prevention" button appear in a client's Housing History page?

For all clients, regardless of their housing status
Only for clients who are currently homeless
Only when a caseworker has been assigned to the client
Only when the client has an active Housing History record AND no existing open Housing Loss Prevention record

Module 7: Assessments

Question 16

Which organization developed the SPDAT assessment tool?

Housing, Infrastructure and Communities Canada (HICC)

Question 17

A client declines to answer a question during the VI-SPDAT assessment. What should you do?

Skip the question and leave it blank
Enter a score of zero for that question
Set the Refused toggle to Yes for that question
Enter your best estimate based on other information

Module 8: Outreach & Community

Question 18

After selecting the date and caseworker for a new Encampment Enumeration, what MUST you do before you can add clients?

Click Save — you cannot add clients until after saving
Add the anonymous count first
Get administrator approval
Nothing — you can add clients immediately

Question 19

What condition must be met for a Goods and Services transaction to appear on the Outreach map view?

The client must be currently booked in
The service location must have been captured when recording the transaction
The transaction must have been completed in the last 24 hours
The transaction must be linked to a Case Management record

Question 20

What is the key difference between the Incidents module and the Conflicts module?

Incidents can involve staff; Conflicts cannot
Conflicts require police involvement; Incidents do not
Incidents are for specific one-time events; Conflicts are for ongoing interpersonal issues
There is no difference; they are interchangeable

Module 9: Communications & Tools

Question 21

You need to immediately alert all currently logged-in staff about an emergency situation. Which communication tool should you use?

Messaging
Broadcast
Bulletins
Reports

Question 22

What is the primary purpose of records in the Directory of Services module?

To store client records from external organizations
To manage internal HIFIS user accounts
To generate community service reports
To populate the "Referred From" and "Referred To" fields throughout HIFIS

Module 10: Administration

Question 23

After performing a Client Merge in HIFIS, what is true about the action?

It can be undone within 48 hours by an administrator
Only the HICC national support team can reverse it
It cannot be undone — a record of the merge appears in the Comments tab
It can be undone if caught within the same business day

Question 24

Which of the following is a key limitation of Custom Tables in HIFIS?

Data in custom tables is NOT included in standard HIFIS reports
Custom tables cannot have mandatory fields
Custom tables are automatically sent to HICC every quarter
Custom tables are only available in the Admissions module

General HIFIS Knowledge

Question 25

How often does HIFIS automatically export de-identified data to Housing, Infrastructure and Communities Canada (HICC)?

Monthly
Quarterly
Annually
It must always be triggered manually