HIFIS Comprehensive Training Course
A self-paced program aligned with local Brightspace training for core HIFIS topics, plus extended modules from the national User Guide when your account type requires them. Learn to enter client records, manage services, assessments, and reporting at your own pace.
Course Overview
This course is for front-line workers, caseworkers, shelter staff, and administrators who use HIFIS. Core topics match the structured Brightspace export; additional modules (assessments, outreach, communications, administration) appear when your administrator assigns Full Course or an account type that includes them.
Each module includes step-by-step instructions, helpful tips, and a video lesson placeholder. Complete the modules required for your account type, then pass the role assessment to demonstrate proficiency.
Learning Objectives
- Navigate the HIFIS interface and locate modules
- Create and manage client records accurately
- Record admissions, services, and case management activities
- Document housing placements, diversion, and loss prevention
- Complete SPDAT and VAT assessments (when included in your training path)
- Use reporting and communications tools (when included in your training path)
- Understand coordinated access and the Unique Identifier List
Course Modules
Thunder Bay portals, LSPC support, and national HIFIS references. External sites open in a new tab.
Thunder Bay & LSPC
Production HIFIS login, local updates, and training support from the Lakehead Social Planning Council.
Official documentation
National materials (HIFIS User Guide v3.0, May 2025). Thunder Bay consent forms are supplied locally — request from support or your supervisor (valid two years from signing).
CHAT & workflows
Thunder Bay CHAT checklists and internal workflow diagrams (request from support if needed). Coordinated Access resources from the national Learning Hub.